How does "Contact on WhatsApp" work?

For sellers who have enabled it, you'll see a "Contact on WhatsApp" button on the ad page next to the regular chat and call options. This lets you message the seller directly through WhatsApp.

How it works:

1. Open the ad you're interested in;
2. If the seller has enabled WhatsApp, click the green "Contact on WhatsApp" button;
3. WhatsApp opens (on your phone or in your browser, depending on the device) with a pre-filled message that references the ad;
4. Edit the message if you want, then send it — your conversation is now in WhatsApp, with the seller.

Why some ads don't have a WhatsApp button: the button only appears for sellers who have connected their WhatsApp business number to Jiji. If you don't see the button, you can still use regular Jiji chat or call the seller.

Important things to know:

• The conversation happens on WhatsApp, not on Jiji — so it follows WhatsApp's rules, not Jiji's;
• To keep a record of your conversation on Jiji, start in Jiji Chat;
• Do not share OTPs or banking details, send an advance payment directly to the seller, or use a payment link sent in WhatsApp. For Safe Deal, return to the ad on Jiji and pay through the Jiji checkout.

For sellers: if you want to add a "Contact on WhatsApp" button to your ads, go to My Profile → Settings and connect your WhatsApp business number.

Learn how delivery and Safe Deal work on Jiji.