Frequently Asked Questions
How can I protect myself from being scammed?
Knowledge and caution — that's what helps you stay safe online. Here are a few general tips that can help you protect yourself from unscrupulous sellers:
1. Check Feedback.
Reviews can help you learn about other buyers’ experiences, but they do not guarantee that a seller is trustworthy. People who have dealt with a seller leave reviews to keep others informed of how the deal went. Take a minute to check reviews before making a deal. Whatever your experience, share it — other buyers will appreciate it. Remember to view the "Feedback" section whenever you have dealt with — or plan to deal with — a seller or service provider.
2. Keep payments safe.
Do not send an advance payment directly to the seller or use a payment link sent in chat. For a direct deal, inspect the item before paying and meet in a public place if collecting in person.
With Safe Deal, pay through the checkout on Jiji before delivery. Your payment is held securely during delivery. Open Safe Deal in your Jiji profile and select the order. Once the order is marked as delivered, the full 24-hour confirmation window starts. Payment is released after it ends, even if you confirm receipt earlier, unless you report a problem. Check the item and select There is a problem before the 24-hour countdown ends if it has not arrived, is damaged or does not match the ad. Your payment stays on hold while Jiji Support reviews the issue. Support tells you the outcome and any return or refund instructions; reporting a problem does not guarantee a full refund.
3. Check the item you receive.
Make sure it matches the ad and includes everything agreed with the seller. If you inspect it in person, check that the packed item is the same one you inspected. For Safe Deal, inspect it before confirming receipt.
4. Never share financial information that could be misused.
Be attentive and avoid scams and frauds such as fake payment services, fee requests, or requests to use money transfer services.
5. Use common sense.
Avoid anything that seems too good to be true, such as unrealistically low prices or promises of quick money.
To learn more about safety tips, go here.
