Frequently Asked Questions
- How do I contact Support Team?
- What does "ads limit" mean?
- How can I sell on Jiji?
- How to buy something on Jiji?
- How to report illegal activity on Jiji?
- What are Premium Services?
- What is a "marketplace"?
- Do you have any stores?
- Do you have a delivery?
- Can I unsubscribe from the newsletter?
- How do I register on Jiji?
- How do I reset my password?
- How do I change my password?
- How do I change my phone number?
- How do I change my email address?
- How do I delete my Jiji account?
- How does login with Google, Facebook, Apple, or Truecaller work?
- How do I keep my account secure?
- Why is my account restricted or blocked?
- Can I have more than one Jiji account?
- How to fix automatic ad sharing issues on Jiji?
- I've posted my ad but I can't find it on Jiji. Why?
- How do I take a selfie that ensures successful ID verification?
- What does the "Verified" badge mean on my store?
- What does a “Verified ID” badge mean, and how can I get it?
- How many people viewed my ad?
- What can I do to sell better?
- How do I set up my Business / Company profile?
- What happens after I click on "Post ad"?
- Posting rules
- Tips for creating an effective ad
- What are draft ads, and how do I publish them?
- What are the requirements for ad photos?
- Why can't I post a new ad? (Category limit reached)
- Prohibited items on Jiji
- How do I add a video to my ad?
- How do I chat with a seller?
- Should I chat or call the seller?
- How does "Contact on WhatsApp" work?
- How do I block someone in chat?
- My ad has been declined. Why?
- Can I share ads on Facebook or Twitter?
- How long does ad moderation take?
- How long will my ads stay on Jiji?
- What is a “low-priority promotion”, and how can I avoid it?
- How do I renew my ad?
- What’s “automatic ad sharing”, and how does it work?
- How do I mark my ad as sold?
- Promo issues due to duplicate ads — why did this happen, and how do I fix it?
- Description: edit to make it relevant
- Photos: remove images with Jiji logos
- Photos: remove non-original images
- Photos: remove irrelevant images
- Photos: remove contact details
- Photos: remove low-quality photos
- Photos: used earlier
- Photos: remove logos
- Video: replace to match the ad
- Mileage: correct to actual (km)
- Color: correct to match the ad
- Duplicate: such ad already exists
- Prohibited: this can’t be posted on Jiji
- Title: remove repeated words
- Title: specify what you offer
- Title: remove contact details
- Category: change to [recommended category]
- Price: adjust to market range
- Photos: remove screenshots
- Photos: remove photos with multiple items
- Photos: remove price
- Photos: remove inscriptions
- Photos: remove nudity images
- What is “Pro Sales”, and how does it work?
- What’s a bid in “Pro Sales”?
- How do I set up and run a “Pro Sales” campaign?
- What statistics can I see for “Pro Sales” campaigns?
- How long can I use the “Pro Sales” feature?
- What is the difference between the promotion that I get from Boost Packages and “Pro Sales”?
- Can I activate the “Pro Sales” feature without buying a Boost Package?
- Where and how does “Pro Sales” promote my ads?
- When should I use the “Pro Sales” feature?
- What daily budget should I choose for my campaign?
- How can I improve the ad’s CTR to promote it in “Pro Sales”?
- What are the types of Premium Services on Jiji?
- How to buy Premium Services?
- Upgrade boost
- What to Do After You Request a Call From a Manager
- Should I pay before or after?
- How can I protect myself from being scammed?
- How can I be sure that I'll get what I requested?
- How do I save an ad to my favourites?
- How do I save a search and get notified about new ads?
- How do I follow a seller?
- What is ‘feedback’, and why is it important?
- How to leave feedback about the seller?
- Is there any moderation of feedback?
- How can I react to feedback about sellers that other people posted?
- Can I edit my feedback after it’s published?
- I received negative feedback. What’s the best way to solve this?
- What is ‘Appeal on feedback’, and when should I use it?
- What are the benefits of selling my car with Cars45?
- How does the auction work?
- How to prepare for a car inspection?
- How do I ensure I get the best price for my car?
- Will you ensure the confidentiality of my personal information?
- Where are Cars45 Inspection Centres located?
- What do I do if the inspection report turns out to be non-exhaustive?
- How do I book a car inspection?
- What documents should I bring for inspection?
- Must I book an appointment at the inspection center?
What to Do After You Request a Call From a Manager
What to Do After You Request a Call From a Manager
When will the manager call me?
If you have requested a call from a manager, please expect it during our nearest working hours. We will do our best to call you back as soon as possible.
What should I check while I wait?
Make sure that the phone number in your Settings is correct and that it has been verified. A wrong or unverified number is the most common reason a callback cannot be completed, so please double-check it to avoid missing our call.
