How do I chat with a seller?

Chat is the easiest way to reach a seller on Jiji and ask about a product. Here's how to start a conversation:

1. Open the ad you're interested in;
2. Click the "Start chat" button (or the message icon on mobile);
3. Type your message and click Send.

The seller will get a notification and can reply right inside Jiji. All your conversations are saved, so you can always pick up where you left off.

Where to find your chats:

• On the website: click the chat icon in the top-right corner of any page;
• In the mobile app: tap the Chats tab at the bottom.

Tips for a smooth conversation:

• Be specific. Mention the exact item you're asking about and what you'd like to know — size, condition, delivery options, the lowest price, and so on.
• Be polite. Sellers are real people; a friendly tone gets faster, better replies.
• Stay on Jiji. Keep the conversation inside Jiji until you've agreed on the deal — this keeps your messages safe and gives you a record if anything goes wrong.
• Don't share sensitive info. Never share your bank details, OTPs, or payment passwords in chat. Genuine sellers won't ask for them.

If you'd rather speak by phone, you can also call the seller — click "Show contact" on the ad and use the phone number provided.