How do I reset my password?

If you've forgotten your password, you can reset it in a few steps.

1. Go to the "Forgot password" page;
2. Enter the phone number or email address linked to your Jiji account;
3. Choose how you'd like to receive the reset instructions:
   • By SMS — we'll send a confirmation code to your phone. Enter the code on the next screen to set a new password.
   • By email — we'll send a password reset link to your inbox. Click the link to set a new password. The link expires after 24 hours, so use it soon.
4. Choose a new password and confirm it. Then sign in with your new password 🙌

Didn't receive the SMS or email?

• Check your spam folder (for emails);
• Make sure you entered the correct phone number or email — it must be the one linked to your Jiji account;
• Try again in a few minutes — there's a limit on how many reset messages we can send in a short period.

If you still can't sign in, contact our Support Team at support@jiji.ng for help.