What is ‘Appeal on feedback’, and when should I use it?

If someone leaves unjustified or abusive feedback about you, you can appeal it. We review every appeal and make decisions based on facts and proof, so it's best to describe your position in as much detail as possible.

There are a few simple rules:

1. You can appeal the same feedback up to 2 times only;
2. You can appeal feedback only if it was left within the last 6 months.

To appeal feedback, click the "Appeal" button under it:

Describe why you believe this feedback should be removed and attach proof to support your claim if possible:

Read it one more time, and if everything looks good, click the "Send" button:

It'll be sent for review right away. It may take some time, but we'll send you a notification as soon as a decision is made.

An alternative is to contact the customer who left the negative feedback. Try to resolve the issue so they are willing to edit it.

Remember that feedback is your primary tool for building a reputation. So give your customers the best experience possible — and hopefully you'll never need the "Appeal" feature 🙌