What are the Safe Deal deadlines for sellers?

As a seller, open Safe Deal in your Jiji profile and select the order. Check the deadline shown for your next step.

• Accept or decline: respond before the confirmation deadline shown in the order.
• Orders with tracking: send the item and add its tracking number within 7 days after accepting.
• Direct delivery: deliver the item and mark it as delivered within 14 days after accepting.

To extend the tracking or direct-delivery deadline, use the extension action offered in the order. Check the new deadline in the popup and confirm. You can add 7 days once. For orders with tracking, this extends the time to send the item and add tracking, not a promised arrival date. If you need further help, contact Jiji Support with the order number.

Direct-delivery example. Deliver the item and mark it as delivered before the deadline shown in your own order.

If you do not accept in time, or miss the required tracking or direct-delivery deadline, the order is cancelled and refunded. A tracked parcel already in transit is different: contact Jiji Support if delivery is delayed.

Once the order is marked as delivered, the buyer has 24 hours to check it and select There is a problem if needed. Payment is released after this window ends, even if the buyer confirms receipt earlier, unless they report a problem. Read when payment is released.

For help, email support@jiji.ng and include the order number, if you have one.