Should I chat or call the seller?

You can reach a seller in two ways on Jiji: chat or phone call. Both have their advantages — pick whichever works best for your situation.

When chat is better:

• You want to ask a few quick questions without committing to a phone call;
• You'd like to see the answers in writing — for example, exact specs, dimensions, or available colours;
• You're shopping around and want to compare several sellers before deciding;
• You need a written record of what was agreed — useful if something goes wrong later;
• You'd prefer not to share your phone number until you're ready.

When a phone call is better:

• You're ready to buy and want to agree on the deal quickly;
• You have several questions and a conversation is faster than typing;
• You want to confirm the seller is genuine and the item is still available;
• You'd like to arrange a meeting or delivery on the same day.

How to call: open the ad and click "Show contact" to reveal the seller's phone number, then tap to call.

How to chat: open the ad and click "Start chat" (see the chat guide for details).

Whichever you choose, remember to stay safe:

• Never send prepayments before you've seen the product;
• Meet in a public place if you're collecting in person;
• Don't share your bank details, OTPs, or passwords with anyone.