Frequently Asked Questions

To contact our Support Team, choose the most convenient channel for yourself: live chat or email.

Chat

Live chat is the fastest way to get a response from us. As soon as you send us a message there, one of the Managers who are online will respond shortly. We recommend using it for urgent cases.

To start a chat, follow these simple steps:

1. Go to your Profile page;
2. Click on the Support Team icon in the lower right corner;
3. Click on the green Live Chat icon;
4. Click on the "Send us a message" button;
5. Type in your question. Describe your issue in as much detail as possible — it saves us time spent asking clarifying questions and helps us find a solution faster.

Email

If your case is not urgent, we recommend you send an email to support@jiji.ng.

Here are some tips on how to prepare an efficient email and get assistance faster, based on the type of issue you've faced:

• Something is not working correctly on the platform. If you're using the desktop version, specify what operating system and browser you use. If the issue is about our app, let us know what operating system and app version you use. If possible, take screenshots that show what the issue looks like.
• Issues with payments for Premium Services. Describe what kind of issue you've faced. Specify important details: which package you bought, what payment method you used, the amount, date of the payment, and the depositor's name. It's best to attach a payment receipt copy or debit alert proof — this helps us assist you faster.
• Scam case. If you've faced a scam or you suspect that one of the users may be deceiving people, please tell us about it in your email. Share a link to the profile of such a user, and describe all the details you have. If possible, attach screenshots of your conversations and any other pictures or materials that can support your claim. The more information we have, the faster we can take the necessary steps.

Why don't we provide phone support?

With all the screenshots and details we need to assist you, it's clear that we can do this more efficiently through chat and email. These channels also help us keep detailed records of all your requests so we're on the same page with you at all times.

Note: if you need phone support for a Premium Services enquiry, you can always request a call back via the "Request help" button in your Profile.