Lagos, Lekki, 14/10
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Female Customer Service Rep
Job Type
Full-Time
Work Setup
Office
Responsibilities
• Respond to customer inquiries via phone, email, chat, and social media
• Resolve customer complaints and issues promptly and professionally
• Provide accurate information about products, services, and policies
• Process orders, returns, refunds, and exchanges
• Document customer interactions and maintain CRM
records
• Escalate complex issues to relevant departments
• Follow up with customers to ensure satisfaction and resolution
• Handle difficult or irate customers with patience and empathy
• Meet customer service KPls (response time, resolution rate, satisfaction score)
• Collaborate with sales, technical, and logistics teams
• Gather customer feedback and report recurring issues to management
• Stay updated on product knowledge and company procedures.
Requirements & Skills
OND, HND, BSC
* Minimum of 1 year experience in customer service.
Work mode: 8am-9pm for 3days and 10am-9pm.
Interview type: virtual and physical interview.
Minimum Qualification Requirements
OND, HND, BSC
* Minimum of 1 year experience in customer service
Minimum Experience
1 year
Interested and qualified candidate who have interest in working in a supermarket and have a customer service experience is urgently needed for immediate employment
Above ₦ 150,000
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