CUSTOMER SERVICE JOBS IN NIGERIA
A customer care representative's ultimate task is to handle and resolve client complaints in a timely and efficient manner. Support professionals communicate with consumers across a range of channels, including phone, email, and social media, and make sure that all legitimate customer problems are addressed promptly.
Customer service representatives assist customers with complaints and inquiries, provide product and service information, accept purchases, and process returns. They are sometimes considered as having a sales role because they assist customers in understanding the goods and answering inquiries regarding their reservations.
Background and History of Customer Service
The telephone, invented by Alexander Graham-Bell in 1876, was the first major development in what would eventually be known as customer service operations, providing the way for a new way to contact retailers and companies.
E-mail and Live Chat Support were introduced in 1996. Companies began utilizing specialized customer support software in the early 2000s, which progressively superseded help desk solutions and evolved into current CRM systems. Salesforce, Microsoft, and Oracle were the primary participants in the business.
Customer Service Representative Qualifications / Skills: Customer service, product knowledge, market knowledge, quality focus, problem-solving, documentation skills, phone skills, listening, dispute resolution, information analysis, and multitasking.
Customer Service Representative responsibilities include providing product and service information to customers as well as addressing product and service issues. Answers product and service questions and provides information about other products and services to attract potential clients. Opens customer accounts by entering account information into a database. Updates account information to keep customer records up to date.
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Advantages and disadvantages of customer service
Customer service personnel play an important role in assisting consumers in resolving issues that may affect their happiness with an organization's products and services. Customer service agents should have excellent communication and computer abilities, as well as a genuine desire to assist people. Customer service jobs have a lot of advantages as well as disadvantages.
Customer service may be a very rewarding career. You assist others in achieving their objectives and have a direct impact on client satisfaction. Furthermore, the professional abilities you get in this subject can be used to any vocation. The majority of individuals consider customer service to be an entry-level position.
On the other hand, working as a customer service professional can be quite stressful. Even when dealing with a difficult or verbally abusive consumer, representatives must keep a courteous and professional approach. Representatives must be able to leave personal difficulties at home and not allow them to interfere with their customer service.