Julex Super Market

1. Communication - Answer calls, WhatsApp, emails, social media DMs - Listen to customer complaints, questions, and requests - Explain products, prices, and services clearly 2. Order & Sales Support - Take orders, confirm bookings, process payments - Track deliveries and update customers - Upsell or recommend other products - Follow up with customers to ensure satisfaction 3. Record Keeping - Log customer complaints and solutions - Keep customer database updated - Write daily/weekly reports on issues and feedback 4. Product Knowledge - Know everything about your company's products/services - Know your company's policies (return, warranty, payment) - Stay updated on new products or promotions 5. Customer Relationship - Build good relationship with customers - Make customers feel valued so they come back - Teamwork

BASIC REQUIREMENTS - Age: 18 - 35 years - Communication: Fluent in English. Speaking Pidgin or local language is an advantage - Experience: 0-1 years - Location: Must live close to work - Speak clearly, politely, and confidently - Good listening — let customer finish before replying - Good writing for WhatsApp, email, social media - Interpersonal Skills - Patience — especially with angry customers - Empathy — understand customer’s frustration - Friendly and respectful attitude -Technical skills - Fast typing - Ability to use POS, WhatsApp Business, email - Social media handling — - Product Knowledge — know everything about what you sell - Time management — handle many customers quickly - Attention to detail — avoid wrong orders/prices - Teamwork — work well with sales, delivery, and marketing teams - Ability to handle difficult customers without getting angry