Lagos, Surulere, 25/09
44 views
Customer Support Specialist | Communication | Complaint Resolution |
Hotel Work Experience
less than 1 year
Job Type
Full-Time
Employment Status
Unemployed
Gender
Female
Marital Status
Single
Age
18
Education
Ssce
Still Studying
No
Skills
• Communication: clear speaking, good listening, polite tone
• Patience & Empathy: staying calm even with rude customers
• Problem-solving: thinking fast to fix issues
• Product knowledge: knowing what you're selling or supporting
• Time management: handling many customers without delay
• Teamwork: working well with other staff
Languages
English and igbo
Certifications
Ssce
Highest Qualification
OND
Answer Questions - Via phone, chat, email, WhatsApp, or in-person
2. Solve Problems - Handle complaints, returns, refunds, technical issues
3. Provide Information - Explain products, prices, policies, how to use something
4. Document Interactions - Log calls/chats/tickets in CRM
5. Follow Up - Make sure the issue was fully resolved
6. Collect Feedback - Get customer opinions to help the company improve
₦125,000 - 150,000
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