Manage the gym’s front desk and provide friendly, professional service to members and visitors. Welcome customers, respond to enquiries, explain membership plans and gym services, and assist with new registrations and renewals. Process payments and ensure transactions and member information are recorded correctly.
Monitor member check-ins and check-outs, assist with membership cards and QR codes, and confirm membership status when necessary. Respond to phone calls and WhatsApp enquiries, handle basic customer complaints, and refer important issues to management.
Work closely with trainers and other staff to ensure smooth daily operations. Keep the reception area organized and presentable, maintain accurate records, communicate important information to members, protect customer information, and follow all gym policies and procedures.