Imo, Owerri, 03/06/2025
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Customer Service Representative
Work Experience
5 years
Job Type
Part-Time
Employment Status
Unemployed
Gender
Female
Marital Status
Single
Age
25
Education
Master of business management
2022-2024
school of business federal university of technology, owerri
bachelor of management
faculty of management science imo state university
2017-2021
Still Studying
No
Skills
Customer experience management
- driving satisfaction and retention.
• conflict resolution & negotiation -
effectively handling customer concerns.
• crm software (salesforce, zoho) -
managing customer interactions
efficiently.
• project & time management -
organizing workflow to meet business
goals.
• data-driven problem-solving -
utilizing analytics to improve cx strategies.
Languages
•english (fluent)
• german (basic)
- igbo (basic)
Certifications
•certified technical support
specialist (ctss) - strengthens technical and problem-solving skills.
• certified help desk professional
(chdp) - demonstrates proficiency in customer support technologies.
Highest Qualification
MBA / MSc
Customer Experience Specialist with 5+ years of expertise in delivering exceptional service, resolving complex customer issues, and enhancing satisfaction ratings. Skilled in CRM platforms such as Salesforce and Zoho, with proven success in conflict resolution, data-driven decision-making, and project management.
₦100,000 - 125,000
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