Customer Services CVs in Nigeria
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11CUSTOMER SERVICE CVS IN NIGERIA
A customer care representative's ultimate task is to handle and resolve client complaints in a timely and efficient manner. Support professionals communicate with consumers across a range of channels, including phone, email, and social media, and make sure that all legitimate customer problems are addressed promptly.
Customer service representatives assist customers with complaints and inquiries, provide product and service information, accept purchases, and process returns. They are sometimes considered as having a sales role because they assist customers in understanding the goods and answering inquiries regarding their reservations. Customer service positions provide a lot of benefits and drawbacks.
Background and History of Customer Service
The telephone, invented by Alexander Graham-Bell in 1876, was the first major development in what would eventually be known as customer service operations, providing the way for a new way to contact retailers and companies.
E-mail and Live Chat Support were introduced in 1996. Companies began utilizing specialized customer support software in the early 2000s, which progressively superseded help desk solutions and evolved into current CRM systems. Salesforce, Microsoft, and Oracle were the primary participants in the business.
Specifications
Customer Service Representative Qualifications / Skills: Customer service, product knowledge, market knowledge, quality focus, problem-solving, documentation skills, phone skills, listening, dispute resolution, information analysis, and multitasking.
Customer Service Representative responsibilities include providing product and service information to customers as well as addressing product and service issues. Answers product and service questions and provides information about other products and services to attract potential clients. Opens customer accounts by entering account information into a database. Updates account information to keep customer records up to date. Customer service agents should have excellent communication and computer skills, as well as a genuine desire to assist people.
Advantages and disadvantages of customer service
Customer service may be a very rewarding career. You assist others in achieving their objectives and have a direct impact on client satisfaction. Furthermore, the professional abilities you get in this subject can be used to any vocation.
Customer service jobs are primarily entry-level employment, but they can lead to higher-level positions within a company. To appropriately react to consumer inquiries, customer service representatives must gain broad understanding of many aspects of the firm. Customer service representatives with this range of expertise can be a great asset to the firm, which can help them advance in their careers.
On the other hand, working as a customer service professional can be quite stressful. Even when dealing with a difficult or verbally abusive consumer, representatives must keep a courteous and professional approach. Representatives must be able to leave personal difficulties at home and not allow them to interfere with their customer service.
Customer service professionals, as front-line employees, face the sometimes difficult task of keeping up with changes in products, services, rules, and processes so that they can continue to offer accurate information to customers. Companies wishing to save money may consider outsourcing their customer support services to nations with lower labour rates.