Lagos, Oshodi, 26/09
32 views
Customer Service CV
Work Experience
5 years
Job Type
Full-Time
Employment Status
Self-Employed
Gender
Female
Marital Status
Single
Age
34
Education
ND, BSC
Still Studying
Yes
Skills
Contact Centre Operations (Inbound & Outbound, Webchat, Email, Socials)
Complaint Resolution & Escalation Management
Team Leadership, Coaching & Performance Management
CRM Systems & Call Centre Applications
Quality Assurance & Regulatory Compliance
SOP Development & Process Improvement
Reporting & Data Analysis (Daily/Weekly/Monthly KPIs)
Languages
English and Igbo
Certifications
BSC
Highest Qualification
Degree
References
Available in request
I am a customer service and operations professional with 7+ years’ experience across banking, fintech, logistics, and retail. I specialize in complaint resolution, customer support, service recovery, and process improvement, with a strong track record of improving customer satisfaction, reducing recurring issues, and strengthening internal workflows.
My experience spans end-to-end complaint handling, SLA management, CX optimization, regulatory compliance, and cross-functional collaboration. I am skilled at analyzing customer issues, identifying root causes, and partnering with operations, product, and compliance teams to resolve systemic challenges and enhance the overall customer journey.
₦300,000 - 500,000
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