Abuja, Lugbe District, 23/02
32 views
Customer Service Representative Executive Assistant, Manager
Work Experience
2 years
Job Type
Full-Time
Employment Status
Unemployed
Gender
Female
Marital Status
Single
Age
26
Education
I have a degree in animal science.
Still Studying
No
Skills
Communication skills,problem solving skills,time management skills,team work skills
ability to adapt in any situation,patient and empathy.
Languages
English and yoruba
Certifications
Yes
Highest Qualification
Degree
References
Company name: general white graphics design
email : generalwhite@gmail.Com
I handled a situation where a customer requested a refund for a product they claimed was defective. I began by listening attentively to their concerns, apologizing for the inconvenience, and reviewing the company’s refund policy with them.
After confirming the product met the criteria for a refund, I processed their request promptly and explained the timeline for receiving their funds. To ensure customer satisfaction, I also offered assistance in finding an alternative product that better suited their needs. The customer left the interaction feeling valued and appreciated, turning a potentially negative experience into a positive one.
Thank you
₦200,000 - 300,000
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