Supervise and coordinate hotel staff activities.
Ensure guests receive high-quality service and support
Monitor daily operations to maintain service standards.
Assist in staff training and performance monitoring.
Resolve guest complaints and operational issues.
Requirements & Skills
Strong leadership and supervisory skills
Excellent communication and customer service skills.
Good problem-solving and decision-making ability.
Knowledge of hotel operations and hospitality standards.
Ability to work under pressure and manage teams.
Minimum Qualification Requirements
Bachelor’s degree or hnd in hospitality management, hotel management, or related field.
Minimum of 2–3 years experience in hotel or hospitality supervision
professional hospitality certification is an added advantage.
Minimum Experience
3 years
Oversee daily hotel operations and staff performance.
Ensure guests’ needs are met promptly
Meet this includes housekeeping, front desk, and service departments.
Maintain hotel service quality standard.
Prepare operational reports for management.