Customer Conversion Officer

- Respond to customer enquiries from WhatsApp, social media, and other advertising channels. - Explain BizFormal's services, pricing, requirements, and benefits to prospects. - Convert enquiries into paying customers through professional communication, persuasion, and follow-up. - Re-engage cold leads and prospects who previously showed interest but did not place orders. - Recommend appropriate services, including CAC registration, SCUML, ITF, business regularisation, certificate processing, HR documents, business agreements, accounting templates, and business software. - Send and prepare customer intake forms, collect required information, check documents for completeness, and follow up on missing details. - Organise customer records and prepare complete registration files for processing. - Track enquiries, payments, orders, pending documents, and follow-up activities using spreadsheets or other approved tools. - Keep customers informed about outstanding requirements and coordinate wi

- Excellent written and verbal communication skills. - Strong sales, persuasion, negotiation, and customer relationship skills. - Ability to convert enquiries into confirmed, paying orders. - Persistent and professional follow-up skills, including re-engagement of cold leads. - Basic computer skills and confidence using WhatsApp Business, social media, online forms, and spreadsheets. - Good organisational skills and attention to detail when handling customer information and documents. - Self-motivated, honest, proactive, target-driven, and able to work with minimal supervision. - Willingness to learn business registration, compliance, documentation, and software products. - Sales, telemarketing, customer service, lead generation, or business development experience is an advantage. - Must be comfortable with a performance-based, commission-only compensation structure **Earning potential:** No fixed upper limit. Earnings depend on eligible sales closed and the agreed commission structure