Good communication (English & Pidgin if needed)
Active listening and understanding customers’ needs
Problem solving and quick thinking
Patience and calmness under pressure
Polite and respectful attitude
Conflict handling and resolution
Time management and attending to customers fast
Product knowledge (explaining clearly to customers)
Multitasking (calls, chats, face-to-face)
Trustworthy and reliable
Record keeping & follow-up with customers
Ability to work with team and independently
Basic computer & phone handling (WhatsApp, email, MS Word/Excel)