Lagos, Kosofe, 10/06
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Service Agent
Company Name
Seedspike Limited
Job Type
Full-Time
Responsibilities
1. Order Processing & Fulfillment
Receive and process customer orders from the FeedMe platform.
Source ordered products from approved vendors and market partners.
Ensure all ordered items are available and meet customer specifications.
Confirm order quantities, prices, and product availability before checkout.
Escalate unavailable items or substitutions to the Operations Team for approval.
2. Product Quality Assurance
Inspect all products before purchase and dispatch.
Verify freshness, cleanliness, authenticity, and overall quality of produce.
Take and submit clear pictures of products for quality assurance and price control.
Reject products that do not meet FeedMe quality standards.
Report quality concerns immediately to supervisors.
3. Market Intelligence & Price Monitoring
Monitor daily market prices of food items and farm produce.
Provide accurate and timely price updates to the operations team.
Track market trends and report significant price fluctuations.
Requirements & Skills
Excellent communication and interpersonal skills.
Attention to detail and quality consciousness.
Strong negotiation and relationship management skills.
Ability to work in a fast-paced environment.
Basic record-keeping and reporting skills.
Problem-solving and conflict-resolution abilities.
Good knowledge of foodstuff and agricultural produce markets.
Minimum Qualification Requirements
Minimum of ond, nce, or ssce qualification
Minimum Experience
less than 1 year
Store address
Lagos State • Kosofe
Oniyanrin St, Ikosi Ketu, Lagos 100246
Closed
• Mon, Sat, 08:00-18:00
Service Agent is responsible for ensuring the smooth sourcing, quality verification, processing, and fulfillment of customer orders for fresh farm produce and food items. The Service Agent serves as the link between customers, vendors, riders, and the operations team, ensuring that orders are accurate, fresh, properly priced, and delivered on time. The role combines customer service, procurement, quality assurance, inventory coordination, and operational support.
₦ 80,000 - 100,000
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