Admin Assistant

*Role Summary* This role supports our e-commerce business by making proactive calls to customers and managing order follow-ups. The representative keeps clients informed, resolves issues quickly, and helps maintain high satisfaction and retention. *Key Responsibilities* - Place outbound calls to confirm orders, share shipping updates, and answer questions. - Follow up on pending, delayed, or incomplete orders until resolved. - Handle inquiries about order status, returns, exchanges, and payments professionally. - Deliver clear, friendly, and consistent customer service on every call. - Meet targe This position requires strong communication skills, attention to detail, patience, and a customer-focused attitude to ensure smooth order processes and positive experiences.

*Requirements and Skills* The ideal candidate must have excellent verbal communication skills, including a clear, professional, and friendly phone manner that quickly builds trust. Strong active listening is essential to fully understand customer concerns, order details, and feedback during every call. Confidence in outbound conversations, the ability to stay calm under pressure, and the skill to de-escalate frustrated customers are critical. Empathy and a genuine customer-first attitude help turn routine follow-ups into positive experiences that encourage loyalty. Problem-solving ability, adaptability when dealing with unexpected delivery issues, and the capacity to work independently. Light persuasive communication skills for gentle upselling or recommending relevant products during conversations are also valued. These practical, communication-focused competencies enable consistent, high-quality customer engagement and reliable order follow-up.