Customer Care Representative With Accommodation

Attend to customers via phone calls, WhatsApp, email, and in person. Respond promptly and professionally to customer inquiries and complaints. Provide accurate information about the company's products and services. Resolve customer issues efficiently or escalate them to the appropriate department. Process customer orders, bookings, and requests. Maintain accurate records of customer interactions and transactions. Follow up with customers to ensure issues are resolved satisfactorily. Build and maintain positive customer relationships. Handle returns, exchanges, or refunds according to company policy. Meet daily and monthly customer service performance targets. Work closely with other departments to improve customer satisfaction. Maintain confidentiality of customer information.

Minimum of SSCE, OND, HND, or Bachelor's degree. Previous customer service experience is an added advantage. Excellent verbal and written communication skills. Good interpersonal and problem-solving skills. Ability to remain calm under pressure. Basic computer knowledge (Microsoft Office and email). Ability to multitask and work in a fast-paced environment. Strong organizational and time management skills. Professional appearance and positive attitude. Willingness to learn and grow with the company.