Strategic Leadership: Managed and coached a cross-functional team of 8+ across sales, logistics, and procurement, ensuring seamless daily operations and team cohesion.
Operational Efficiency: Designed and implemented an enhanced inventory management system, cutting stock discrepancies by 20% and improving order accuracy.
Revenue Growth: Trained and mentored staff, achieving a 30% sales increase within one year through performance-driven coaching and motivation.
Customer Retention: Elevated service standards, contributing to a 15% increase in customer loyalty and repeat purchases.
Financial Oversight: Produced weekly KPI and performance reports to support data-driven management decisions and ensure compliance.