1. Customer Service
Greet customers with smile as they enter
Show them table, give menu quickly
Take correct order - food, drinks, shisha
Repeat order to avoid mistake
2. Service & Sales
Serve food & drinks fast and neat
Upsell - "Oga you go like add chicken? We get cold Heineken"
Make sure customer plate/glass never empty for long
3. Cleanliness
Clean tables immediately after customers leave
Arrange chairs, clean menu, keep floor around table clean
Dress neat - uniform, hair packed, nails short
4. Money Handling
Give accurate bill
Collect money, confirm with cashier/bar
No fighting customer for money - call manager if issue
5. Team Work
Respect bar man, kitchen, security, manager
Report any customer complaint or broken item
Come early - no late, no phone pressing while customers dey wait
6. Safety
No drinking on duty
No sitting with customers
Keep customer property safe, don't gossip customer matter