Customer Service Representative

Answer incoming phone calls, WhatsApp messages, emails and social media enquiries. Provide information about the company's logistics and transportation services. Respond to questions about delivery costs, routes, timelines and service availability. Provide professional and timely feedback to customers. Follow up with potential customers and convert enquiries into bookings. 2. Booking and order management Receive and record customers' transportation requests. Collect important details, including: Customer's full name and phone number. Pickup and delivery addresses. Type and quantity of goods. Estimated weight or tonnage. Preferred pickup and delivery dates. Special handling instructions. Confirm bookings and communicate agreed charges. Ensure every confirmed booking is properly documented.

Courses in Business Administration, Marketing, Logistics, Transport Management or related fields are preferred. Good written and spoken English. Ability to communicate effectively in Nigerian Pidgin and Yoruba is an advantage.