Executive Assistant

• Receive and handle incoming phone calls in a polite, professional, and timely manner. • Respond promptly and accurately to customer inquiries via WhatsApp, email, and other official communication channels. • Provide clear information about SkytechNG products, services, pricing, and policies. • Attend to customer needs, requests, complaints, and technical issues with patience and empathy. • Ensure customer issues are properly understood, documented, and resolved or escalated when necessary. • Follow up with customers to confirm resolution and ensure complete satisfaction. • Maintain accurate records of customer interactions, complaints, and resolutions. • Coordinate with technical, sales, or operations teams to resolve customer concerns efficiently. • Educate customers on proper product usage and best practices where applicable. • Maintain a positive brand image by delivering excellent customer service at all times. • Meet response-time and service-quality standards set by

Required Skills • Excellent verbal and written communication skills in English. • Strong phone etiquette and ability to communicate clearly with customers. • Proficiency in responding to customer inquiries via WhatsApp, email, and phone calls. • Good listening skills with the ability to understand customer needs and concerns quickly. • Strong problem-solving skills and the ability to provide effective solutions. • Customer-focused mindset with a strong commitment to customer satisfaction. • Ability to remain calm, patient, and professional when handling complaints or difficult customers. • Basic computer skills, including email, messaging tools, and customer record management. • Ability to multitask and manage multiple customer interactions efficiently. • Attention to detail and accuracy in documenting customer interactions. • Teamwork and collaboration skills for working with technical and operational teams. Requirements • Minimum of SSCE / OND / HND / Bachelor’s degree (relevant fie