Customer Care Representative

Respond to customer inquiries via phone, email, live chat, and social media. Assist users with account registration, verification, and onboarding. Resolve customer complaints professionally and promptly. Provide accurate information about Nexa Nurse services and processes. Escalate complex issues to the appropriate department when necessary. Maintain detailed records of customer interactions. Follow up with customers to ensure issues are resolved satisfactorily. Deliver an outstanding customer experience at every interaction

Bachelor’s degree or equivalent qualification. Excellent verbal and written communication skills. Strong problem-solving and interpersonal skills. Previous customer service experience is an advantage. Proficiency in Microsoft Office and basic computer applications.