Virtual Customer and Administrative Services

Bachelor’s of science (bsc.) business management

Customer Service Duties 1.Respond to customer inquiries: Answer customer questions via phone, email, or chat. 2.Resolve customer complaints: Address customer concerns and resolve issues in a timely and professional manner. 3.Provide product/service information: Educate customers on product features, benefits, and usage. 4.Process customer orders: Manage orders, including processing payments and handling returns. Administrative Duties 1.Data entry and management: Enter and maintain accurate customer data, orders, and other business information. 2.Scheduling appointments: Schedule appointments, meetings, and events for management and staff. 3.Managing emails and correspondence: Respond to general emails, forward emails to relevant departments, and maintain email records.