Lagos, Alimosho, 24/06
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Customer Service Representative
Company Name
Willy shawarma and grills
Job Type
Full-Time
Work Setup
Hybrid
Application Deadline
august
Responsibilities
Respond promptly to customer inquiries, complaints, and feedback both in person and through phone calls, WhatsApp, and social media channels..
Manage and monitor incoming orders from Glovo and Chowdeck, ensuring timely confirmation, preparation, and dispatch.
Coordinate with the kitchen and dispatch teams to ensure orders are prepared and delivered correctly and on time.
Follow up on delayed, cancelled, or incomplete orders and communicate updates to customers.
Maintain accurate records of customer complaints, refunds, and order issues, escalating matters when necessary.
Provide customers with information about menu items, promotions, prices, and available services.
Ensure excellent customer satisfaction by resolving issues professionally and efficiently.
Support sales growth by promoting special offers, combo deals, and new menu items to customers.
Prepare daily reports on customer interactions, complaints, and online order performance when required.
Requirements & Skills
Excellent communication and interpersonal skills.
Strong problem-solving and conflict-resolution abilities.
Ability to multitask and work in a fast-paced environment.
Good knowledge of Glovo and Chowdeck order management systems.
Basic computer and record-keeping skills.
Customer-focused attitude and professional appearance.
Minimum Qualification Requirements
Minimum of ond/nce in any relevant field.
Minimum Experience
2 years
The Customer Service Representative is responsible for providing excellent customer service by attending to customers, processing orders, and ensuring customer satisfaction at all times. The role involves handling walk-in, phone, and online orders, managing orders received through Glovo and Chowdeck, addressing customer inquiries and complaints, and coordinating with the kitchen and dispatch teams to ensure timely and accurate order fulfillment. The ideal candidate must be customer-focused, organized, proactive, and capable of working efficiently in a fast-paced restaurant environment while maintaining a positive and professional attitude that reflects the values of Willy Shawarma & Grills.
₦ 60,000 - 80,000
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