Customer Care Representative

Job Description: • Handling Inquiries and Providing Product Information: Assist customers in understanding product details, availability, and policies through phone calls. • ⁠• Order Processing and Tracking: Support customers with order placements, cancellations, and modifications, and keep them updated on order status, delivery timelines, and tracking details. • Resolving Issues and Handling Complaints: Quickly address issues such as delays, damaged items, or incorrect shipments, mediate resolutions, process refunds or exchanges, and ensure policy adherence. • Enhancing the Customer Experience: Facilitate a seamless and user-friendly experience by assisting with payment processing, return guidance, and overall ease of service. • Gathering Customer Feedback: Collect feedback on products and the customer experience to help improve business offerings

Minimum of a National Diploma. • Strong initiative and communication skills. • Proficient in computer usage and eager to learn. • Willingness to collaborate with delivery riders and other team members. • ⁠Must be ready to work from Monday to Friday and Sunday afternoon. • ⁠A lady preferably and must stay around Egbeda, Ayobo,Ogba axis where there is good electricity. • ⁠Must always be active online during working hour