Supervisor Job

Work experience company valley point hotel and suite. sangotedo ajah lagos nigeria job position: hotel general supervisor job description february 2025 - may 2025 maintained high standards of cleanliness throughout all areas of the property. developed and implemented a comprehensive training program for all hotel staff, resulting in improved customer service ratings. recruited, trained and supervised a team of hospitality professionals across multiple departments. developed strong working relationships with clients through regular contact. ensured compliance with federal, state, local laws as well as health codes regarding safety standards. resolved customer complaints in a timely manner while maintaining positive relations with guests. identified potential areas for improvement within the hotel's operations to increase profitability. responded to and promptly resolved guest complaints or issues to maintain guest satisfaction. company academy guest house and event halls, benin edo state nigeria. january 2024-june 2024 job position: assistant manager job description trained new employees in product knowledge, customer service protocols, cash handling procedures, and safety regulations. helped oversee the daily operations of the store, managing staff and inventory. resolved customer complaints and handled refunds and returns to promote satisfaction. coached and mentored new employees on company policies and procedures. company: academy guest house and event halls job position: night duty manager job description june 2024- january 2025 worked with coworkers to complete tasks. responded quickly to meet customer needs and resolve problems. minor problems and reported larger technical issues. provided guidance and support to team members regarding operational policies and procedures. created and implemented procedures to ensure smooth transition between day and night shifts. developed efficient strategies for night shift operations, resulting in improved customer satisfaction ratings. handled customer inquiries with professionalism and maintained a high level of customer service. demonstrated ability to manage staff and resolve conflicts in a professional manner. resolved escalated customer complaints in an efficient manner while maintaining company standards. company academy guest house and event halls may 2023 - january 2024 job position: receptionist and supervisor job description greeted visitors warmly and ensured they had a positive experience. handled cash and credit card payments with accuracy. answered phones professionally in accordance with organizational protocols. kept reception and common areas clean and tidy, removing trash and straightening magazines and couches. maintained accurate records of all incoming calls, messages, and visitors. company academy guest house and event halls august 2022-may2023 job position: housekeeping supervisor job description supervised employees in daily process of cleaning vacant and stay-over guest rooms. inspected vacant and cleaned rooms to verify best possible presentation to guests. provided guidance and support to housekeeping staff as needed. performed regular inspections of guest rooms and public areas to ensure cleanliness. monitored daily operations of housekeeping staff and provided feedback. company academy guest house and event halls january 2022-august 2022 job position: housekeeper job description demonstrated ability to clean and organize multiple rooms efficiently and effectively. emptied trash cans and carried full trash bags to dumpsters and outside garbage bins. proficiently managed time to complete assigned tasks within allocated deadlines. displayed strong organizational skills while managing housekeeping supplies inventory. reported any maintenance or safety issues to the appropriate personnel. adaptable to new work environments and quickly learned new processes and procedures. company bill and harry bakery akwa ibom state, ikot imo nsit ubium local govt. march 2021- january 2022 job position: marketer job description helped to maintain and continuously define company brand. conducted market research and identified target audiences to develop effective messaging for campaigns. conducted market research to gain insights into customer preferences and competitor strategies. company: nnpc petroleum station january2020- february 2021 job position: attendant job description maintained cleanliness of work area throughout shift and at end of shift. provided excellent customer service to guests and ensured their satisfaction with services rendered. utilized proper safety protocols to reduce risks.

Supervisor Job

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