Lagos, Ajah, 14 hours ago
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Customer Representative
Company Name
Sunshine properties Nig Ltd
Job Type
Freelance
Work Setup
Hybrid
Application Deadline
October 25, 2026
Responsibilities
1.Respond to Customer Enquiries: Answer customers' questions through phone calls, WhatsApp, email, social media, and other communication channels.
2. Provide Information: Explain the company's products, services, prices, payment procedures, and policies to prospective and existing customers.
3. Handle Complaints: Listen to customers' concerns, provide appropriate solutions, and escalate unresolved issues to management.
4. Follow Up with Customers: Contact prospective customers to follow up on enquiries, inspections, payments, bookings, and other pending transactions.
5. Maintain Customer Records: Keep accurate records of customer enquiries, complaints, payments, transactions, and feedback.
6. Promote Company Services: Introduce customers to available products and services and direct interested prospects to the sales team.
7. Build Customer Relationships: Maintain professional communication with customers and establish positive, long-term relationships.
Requirements & Skills
Excellent communication skills.
Strong customer relationship management.
Active listening and empathy.
Problem-solving and conflict-resolution skills.
Patience and professionalism.
Good negotiation and persuasion skills.
Attention to detail.
Minimum Qualification Requirements
We are looking for candidates with strong customer service or sales experience.
Minimum 3 years of customer service, sales, or administrative experience is preferred.
Basic computer literacy and ability to use WhatsApp, email, Microsoft Word.
Excellent spoken and written English.
Good communication, interpersonal, and customer relationship skills.
Ability to work independently and meet assigned targets.
Minimum Experience
3 years
We are looking for a professional, friendly, and customer-focused Customer Service Representative to join our team. The successful candidate will be responsible for attending to customer enquiries, providing accurate information about our properties and services, following up with prospective clients, scheduling inspections, and ensuring that customers receive excellent service throughout their dealings with the company.
The ideal candidate should have excellent communication and interpersonal skills, be comfortable communicating through phone calls, WhatsApp, email, and social media, and have the ability to handle customer concerns professionally.
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