1/3
Lagos, Agboyi/Ketu, 12/10
121 views
Operations Process Consultant — Beaver Meadow Services
Company Name
Beaver Meadow
Job Type
Contract
Work Setup
Hybrid
Responsibilities
Map the complete customer journey from enquiry to completion.
Design clear operating procedures and SOPs.
Create a process for receiving and assessing customer enquiries.
Design the provider onboarding and approval process.
Create an internal approved-provider database.
Design the process for obtaining and managing provider quotes.
Create a job/service tracking system.
Design the cancellation and refund workflow.
Create a system for recording customer payments and provider payments.
Create completion and service verification procedures.
Create customer and provider communication templates.
Establish clear escalation points for issues that require management approval.
Train existing administrative staff to operate the system.
Test the process using example customer scenarios.
Produce a simple operations manual that Beaver Meadow can continue using after the project.
Requirements & Skills
Business operations
Process design
SOP development
Service businesses
Vendor/provider management
Customer service workflows
Project coordination
CRM/database setup
Workflow automation
A complete customer-service workflow.
Provider onboarding and approval process.
Approved-provider database.
Customer enquiry system.
Job/service tracker.
Payment and refund tracking process.
Cancellation process.
Customer and provider templates.
Staff training and handover.
Recommendations for future automation.
Legal structure will be handled by a lawyer.
Minimum Qualification Requirements
Previous experience doing similar work
University or higher education certificate
Microsoft O365
Excel
Google sheet
Minimum Experience
1 year
Beaver Meadow is developing a new service that connects customers with approved service providers (partners) who can carry out a wide range of tasks for our customers.
Customers submit a request via an enquiry form to Beaver Meadow. We assess the request, match it with an approved provider, arrange the service and manage the payment process through completion.
Your role is to support the development and deployment of this process for BM
Above ₦ 150,000
Safety tips
- Don't pay fees for applying/interviewing
- Avoid going for an interview at an unofficial office address
- Do your research and check info about the company
- Never disclose personal info before you get a job offer
