Office Receptionist

Manage daily activities of the apartments Give weekly report Manager social media account Respond to guests inquiries Schedule and supervise cleaners • Ensure hotel-level standards • Restock essentials (toiletries, tissue, soap, water, etc.) • Laundry management (bedsheets, towels) • Deep cleaning schedule (monthly/quarterly) Coordinate minor repairs • Emergency response (power issue, plumbing leak, lock issue) • Preventive maintenance plan • Report major repairs to you before action (with cost breakdown) Respond to inquiries within minutes (not hours) • Pre-booking screening of guests • Booking confirmations • Check-in instructions and coordination • Handling guest complaints professionally • Post-checkout follow-up and review management Fast response time directly affects ranking. This is non-negotiable.

Good communication skills social media marketing Professional communication • Calm under pressure • Good conflict resolution • Knows how to handle difficult guests Can coordinate cleaners and maintenance • Ensures property is hotel-standard every time • Has a cleaning checklist system • Prevents recurring maintenance issues Detail-oriented • Organized • Assertive (can enforce house rules) • Trustworthy • Proactive (suggests improvements without being pushed) Must reside within lekki and environ