Restaurant Host Hostess

A *Restaurant Host & Hostess* is the first person guests see when they enter. They set the tone for the dining experience and make sure guests feel welcome from start to finish. *1. Guest Welcome & Seating* - Greet guests warmly on arrival with a smile - Check reservations and manage the waiting list - Seat guests at appropriate tables based on party size and preference - Present menus and inform guests about specials of the day *2. Customer Service & Guest Experience* - Make guests feel comfortable and valued - Answer questions about menu, restaurant layout, and services - Assist guests with special requests: high chairs, booster seats, birthday setups - Check on guests during their meal and ensure satisfaction *3. Coordination & Communication* - Act as the link between guests, waiters, and kitchen staff - Communicate table status, guest count, and special requests to servers - Coordinate with management for VIP guests and large groups

*1. Experience* - *Entry Level*: 0-6 months experience is okay. Training will be provided - *Preferred*: 6 months - 1 year in restaurant, hotel, lounge, or customer service *2. Other* - Must be presentable, neat, and well-groomed - Ability to work shifts, weekends, and public holidays - Physically fit to stand for long hours The skills *1. Customer Service Skills* - *Guest Greeting*: Warm welcome, smile, and professional attitude - *Seating Management*: Match guests to the right tables and manage wait times - *Complaint Handling*: Listen to guests and solve issues politely or escalate *2. Communication Skills* - *Verbal*: Speak clearly, politely, and confidently *3. Organization & Operations Skills* - *Multitasking*: Handle reservations, seating, calls, and guest requests at once - *Reservation Management*: Use reservation books or software - *Coordination*: Work with waiters, kitchen, and management on table status - *Attention to Detail*: Remember guest preferences,

Minimum SSCE/WAEC Preferred: Certificate in Hospitality tourism or customer service