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Powerful Phrases for Dealing With Difficult People:
Brand New
Condition
Books
Type
Self-Help
Genre
Adult
Age Level
300
Number of Pages
2020
Publication Year
Paperback
Format
In Powerful Phrases for Dealing with Difficult People, Evenson shares practical and easy-to-use tactics such as:
Thirty common personality traits, behaviors, and workplace scenarios along with the phrases that work best with each
Nonverbal communication skills to back up your words
Sample dialogues that demonstrate how phrasing improves interactions
A five-step process for moving from conflict to resolution
“Why This Works” sections that provide detailed explanations
Button-pushing situations are going to come up today at work—and tomorrow too. Don’t let them rent space inside of you and turning everything to mold. Instead, choose to deploy simple phrases to regain control and resolve conflicts.
When you do, you, your colleagues, and your company will be all the better for it!
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