• Keeping systems up-to-date, including installing and configuring new systems
• Setting up and managing accounts for new and departing users
• Testing, evaluating, and implementing new software and hardware
• Implementing security measures, such as firewalls, intrusion detection systems, and VPNs
• Setting up and managing data backup systems
• Maintaining accurate records of hardware, licenses, and warranties
• Documenting incidents, resolutions, and preventive measures
• Supported the IT team in troubleshooting hardware and software issues, reducing downtime for staff.
• Provided technical support to staff, resolving issues in a timely and efficient manner.
• Monitored network performance, identifying and addressing potential security threats promptly.
• Analysed system logs and reports, identifying patterns