Technical: microsoft 365, windows server, active directory, lan/wan networking (tcp/ip, vpn, firewalls), hardware troubleshooting, system configuration & deployment, iis/asp.Net, cctv systems, ups management, data backup & recovery, cybersecurity protocols, it asset management.
Professional: it ticket management, sla compliance, it documentation & reporting, end-user training, vendor liaison, procurement support, asset inventory & auditing, incident management.
Soft skills: critical thinking, problem-solving, time management, attention to detail, communication, teamwork, leadership, adaptability.