Customer service, customer inquiry handling, conflict resolution, complaint management, verbal communication, written communication, active listening, empathy, online administration, workflow coordination, scheduling, task management, time management, data entry, record keeping, multitasking, Zendesk, QuickBooks, Microsoft Excel, Zoho CRM, Tidio, Asana, Jira, Microsoft Teams, Slack, Google Workspace, business development support, problem-solving, decision-making, adaptability, attention to detail, research design, data analysis, scientific writing, critical thinking, data interpretation, biochemistry knowledge, content writing, simplifying complex information, curiosity, team collaboration, interpersonal skills