Female Receptionist

* Receive and welcome customers professionally. * Receive, count, tag, and record customers’ clothes. * Prepare customer invoices/receipts and collect payments. * Explain laundry services and prices to customers. * Keep accurate records of customer orders and payments. * Follow up on pending and completed laundry orders. * Notify customers when their clothes are ready for collection. * Handle customer complaints and inquiries professionally. * Coordinate with laundry staff to ensure orders are processed correctly. * Check clothes for stains, damages, missing items, or special instructions before processing. * Ensure clothes are properly packaged and returned to the correct customers. * Maintain cleanliness and good presentation of the reception area. * Manage customer calls, WhatsApp messages, and other enquiries. * Promote additional services and encourage repeat customers. * Monitor and report missing, damaged, or delayed item

* Excellent customer service skills * Good communication skills * Computer literacy * Cash handling and basic accounting * Good record-keeping skills * Attention to detail * Time management * Good organizational skills * Problem-solving skills * Ability to handle customer complaints * Teamwork and coordination * Professional appearance and attitude * Ability to work under pressure * Basic knowledge of laundry services * Sales and marketing skills * Honesty and reliability * Good telephone and WhatsApp communication skills * Ability to multitask