Data analysis: microsoft excel (advanced), power bi, data visualization, kpi tracking
technical support: troubleshooting, app testing & feedback, customer onboarding
communication: effective verbal & written communication, report writing, stakeholder engagement
collaboration tools: slack, asana, microsoft teams
research & documentation: organizational memory creation, market research, academic research
creative tools: infographic design, presentation development (powerpoint, canva)
customer relations: support ticket resolution, product education, customer feedback analysis
soft skills: time management, problem solving, adaptability, attention to detail