Provide first-level technical support to users on computer systems, software, and basic network issues.
Install, configure, and set up computer systems, applications, and peripheral devices.
Troubleshoot and resolve basic hardware and software faults promptly.
Assist staff and clients with computer-related inquiries and technical challenges.
Carry out routine checks and maintenance on computers and IT equipment.
Maintain accurate records of technical issues, repairs, and support activities.
Escalate complex technical issues to senior IT personnel when necessary.
Ensure all IT equipment is properly maintained and securely stored.