Core competencies: problem solving, analytical thinking,
organization & prioritization, marketing & public relations
productivity & collaboration: zoho workplace, zoom, google office suites (docs, sheets, slides), microsoft office suite (advanced excel, powerpoint)
customer experience & crm: otrs (ticketing), bdt (basic diagnostics tool), backoffice, customer advocacy, client relationship management, conflict resolution
communication & media: strong written & verbal communication, on-air presentation, content writing, news editing, social media