📌 key responsibilities
platform development: architect and build reliable tech systems for whatsapp bot and ussd-based service channels
api integration: connect platform with telco ussd gateway, whatsapp business api, payment providers, and dispatch backend
user experience design: create intuitive flows for service requests, technician tracking, and customer feedback
security & data protection: implement safeguards for user data, transactions, and system access
testing & optimization: ensure cross-device compatibility, troubleshoot errors, and improve system performance
collaboration: work with operations and customer service teams to align tech features with real-world service delivery
monitoring & analytics: set up dashboards to track service usage, tech performance, and customer engagement
maintenance & updates: continuously improve system functionality and resolve technical issues