I am a detail-oriented individual with hands-on experience in customer service and customer support roles, where I handled inbound and outbound calls, responded to customer inquiries, resolved complaints, and ensured a positive customer experience. I am familiar with using CRM systems such as Novasys and call management tools like Zoiper to document interactions, track issues, and follow up on customer requests. I also have experience in brand in-store activation, where I directly engaged customers, explained product features, and influenced purchase decisions. My background has strengthened my communication, problem-solving, and customer engagement skills, and I am comfortable working in fast-paced, customer-facing environments.