IT Personnel

Technical Support: Assisting staff with computer, software, printer, network, and other IT-related issues. Hardware Maintenance: Installing, configuring, troubleshooting, and maintaining computers, servers, and other IT equipment. Software Management: Installing, updating, configuring, and supporting business applications and operating systems. Network Administration: Managing internet connectivity, Wi-Fi, routers, switches, and internal networks. Data Security: Protecting company systems and information from unauthorized access, viruses, malware, and other cyber threats. Data Backup and Recovery: Ensuring important business data is regularly backed up and can be recovered when necessary. System Monitoring: Monitoring IT infrastructure to identify and resolve potential issues before they affect business operations. User Account Management: Creating and managing employee accounts, passwords, access permissions, and email systems. IT Asset Management:

Technical Skills Strong knowledge of computer hardware and troubleshooting Ability to install and configure Windows operating systems and software Knowledge of computer networking, including LAN, WAN, Wi-Fi, routers, and switches Ability to troubleshoot network and internet connectivity issues Knowledge of Microsoft 365 and Microsoft Office applications Basic knowledge of server administration and Active Directory Understanding of cybersecurity, antivirus, firewalls, and data protection Knowledge of data backup and disaster recovery procedures Ability to install, configure, and maintain printers and other IT peripherals Knowledge of cloud services and remote support tools Basic understanding of database management and SQL is an advantage Ability to support and troubleshoot business software and ERP/accounting systems Soft Skills Excellent problem-solving and analytical skills Good communication and interpersonal skills Ability to work independently and as part of a team