Abuja, Garki 2, 08/09
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Hotel Receptionist
Job Type
Full-Time
Application Deadline
Month End.
Responsibilities
Processing payments, issuing receipts, and handling billing inquiries.
Assigning rooms and issuing room keys or key cards.
Handling guest requests, complaints, and resolving issues promptly.
Coordinating with housekeeping to ensure rooms are clean and ready.
Communicating with maintenance and other departments about guest needs.
Keeping accurate guest records and updating the hotel's booking system.
Managing cash, balancing the cash drawer, and preparing daily reports (where required).
Requirements & Skills
Excellent communication and interpersonal skills.
Strong customer service skills.
Basic computer proficiency and familiarity with hotel reservation software.
Good organizational and multitasking abilities.
Attention to detail and accuracy.
Problem-solving and conflict-resolution skills.
Professional appearance and positive attitude.
Ability to work flexible hours, including evenings, weekends, and holidays.
Basic numeracy skills for handling payments and accounts.
Minimum Qualification Requirements
O'Level School Certificate.Good English communication and customer-service skills.
Minimum Experience
2 years
Responsible for welcoming and assisting guests. Handling check-ins and check-outs. Managing reservations. Answering calls and enquiries, processing payments, attending to guest requests and complaints, and coordinating with other hotel departments to ensure a smooth and pleasant guest experience.
Safety tips
- Don't pay fees for applying/interviewing
- Avoid going for an interview at an unofficial office address
- Do your research and check info about the company
- Never disclose personal info before you get a job offer
