Hotel Manager

Oversee daily hotel operations, including front desk, housekeeping, food & beverage, maintenance, and security. Ensure excellent guest experience and customer satisfaction. Supervise, train, schedule, and evaluate hotel staff. Handle guest complaints, requests, and difficult situations professionally. Monitor room bookings, occupancy, check-ins/check-outs, and reservations. Manage hotel finances, including budgets, expenses, revenue, and cash flow. Develop strategies to improve occupancy and hotel revenue. Ensure rooms and facilities meet required cleanliness, safety, and quality standards. Manage relationships with suppliers, vendors, contractors, and service providers. Ensure compliance with hotel policies, health and safety regulations, and applicable laws. Prepare and review operational and financial reports. Coordinate maintenance and ensure hotel facilities are properly maintained. Promote the hotel through marketing, promotions, and customer-retention initiatives.

Strong leadership and team-management skills. Excellent communication and interpersonal skills. Good customer service and problem-solving abilities. Knowledge of hotel reservation/PMS software. Basic understanding of financial management, budgeting, and reporting. Ability to manage multiple tasks and work under pressure. Ability to work flexible hours, weekends, and public holidays when required. Ability to handle guest complaints and operational emergencies. Strong understanding of hotel revenue and occupancy management.